CLIENT EXPERIENCE

This tool was created to help the advisory teams easily find all prospect and new client meeting materials.

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2A. Hand-off from Business Development to Senior Wealth Advisor

2B. Prep Meeting with Business Development  Debrief and strategize – Business Development Officer & Senior Wealth Advisors

2C. Introductory Video & Other Materials  Send email to prospect (with video & agenda)

2D. Call Prospect Prior to Discovery Meeting  Senior Wealth Advisor calls client prior to meeting

INTRODUCTION

Business Development Meeting

1A. Research Prospect to Determine Ways to Best Position Mariner Wealth Advisors  Conduct research prior to initial meeting

1B. Toolkit of Materials for Business Development  Toolkit if materials for initial meeting

Pre Meeting 1

2A. Hand-off from Business Development to Senior Wealth Advisor

2B. Prep Meeting with Business Development  Debrief and strategize – Business Development Officer & Senior Wealth Advisors

2C. Introductory Video & Other Materials  Send email to prospect (with video & agenda)

2D. Call Prospect Prior to Discovery Meeting  Senior Wealth Advisor calls client prior to meeting

PRESENTATION

Meeting 2

5A. Wealth Planning Road Map

5B. Presentation Meeting  Show sample financial plan OR create plan with client

5C. Sample Deliverables from Advisory Solutions  Consider showing client samples

Post Meeting 2

6A. Send Welcome Information – New Client

6B. Begin Initial Set Up of eMoney Client Website

6C. Prepare Paperwork

ONBOARDING

Meeting 3

7A. Gather Signatures Needed and Any Other Items Outstanding

7B. 7B Authorization to Discuss Financial Affairs.Form Fillable – (use as necessary)

7C. Set the Stage for the Next 12 Months

7D. Train Client How to Use eMoney Personalized Website  Provide some initial training & demonstration of eMoney

Post Meeting 3

8A. Refer to New Client Onboarding Checklist to Ensure all is Complete

8B. Model Portfolio Performance Info and Research

REVIEW

Ongoing Review

9A. Value Assessment Tool

9B. Estate Plan Review

9C. Quarterly Performance Report (QPR)

9D. Sample Review Meeting Agenda